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| Canadian Privacy Statement |
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| Our Privacy Assurance To You |
| At John Deere your privacy is important to us. We comply with Canada's federal Personal Information Protection and Electronic Documents Act (the "Act"), the new privacy law, which applies to us beginning January 1, 2004, as well as applicable provincial privacy and in the case of credit, credit reporting laws. |
| This Privacy
Policy |
|
This
policy explains the types of personal information that we collect
and how we and our affiliates may use and disclose such information.
It provides information about your privacy rights along with our general
rights and obligations and our policy in relation to how we collect,
maintain, use and disclose your personal information. It also describes
your options in the event you don't want us using or disclosing your
personal information for certain purposes in the future.
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| How We Collect Your
Information |
When
you purchase a product or a service, provide information to register
for a product warranty, or register at our website, we collect personal
information about you such as name, mailing address and product ownership
information.
Additionally,
when you purchase or lease goods or services on credit we generally,
with your consent, collect personal information about you from you,
credit bureaus, financial institutions and other creditors, your employer
and publicly available sources. For example, you authorize us to collect
personal information from certain third parties, like your employer
to confirm your income details, creditors to confirm your creditworthiness
and credit bureaus to obtain a credit report, or we may engage an
agent to collect information on our behalf, or we may have existing
personal information about you on file if you were a previous customer
or a guarantor for another of our customers.
We collect
your personal information from you and from dealers and merchants
(e.g., John Deere, Timberjack or Hitachi dealers or AgLine merchants)
and suppliers (namely, agricultural, commercial and consumer, and
construction and forestry suppliers, insurance providers and other
third party suppliers). When we collect personal information from
a third party, we will identify the third party in the file.
We may
also collect personal information about you from other members of
Deere & Company (our parent company incorporated in the
United States of America) or any of its affiliates or any person acting
on their behalf (which we will collectively call the "affiliates"
in this document). This information is used to help us form views
about how we can improve our relationship with you.
Although
we work with third parties, including dealers, merchants and suppliers,
to ensure they understand their obligation of obtaining your consent
to provide the personal information to us, ultimately, the responsibility
for their compliance with all applicable legislation rests with them.
However, if we have transferred your personal information to a third
party for processing on our behalf, we continue to be responsible
for compliance with applicable legislation.
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How We Obtain
Your Consent To Collect Your Information |
When
you purchase a product or service from a John Deere dealer or merchant,
the purchase order includes notices about privacy and requests your
informed consent to use the personal information for the purposes stated
in the form.
When you purchase or lease goods or services on credit
from a John Deere dealer, AgLine merchant or other person, or
when you agree to guarantee someone else's obligations under such
an arrangement, the credit application form includes notices about
privacy and requests your informed consent to use the personal information
for the purposes stated in the application form. The credit application
specifies the purposes for which your personal information may be
collected, used or disclosed. Your consent to some of these purposes
is required in order to complete the credit transaction, and without
your consent to some of these purposes your application cannot be
processed. Other purposes are not mandatory, and you may elect to
withhold consent to the use of your personal information for these
purposes (also, if you grant consent you can later withdraw it if
you choose - see "Promotional Opt Out"
below). At your option, you may also elect to consent to our disclosure
of your personal financial information to suppliers so they can promote
and market additional goods, services and special offers to you (see
"Promotional Opt In" below).
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| How We May Use Your Personal
Information |
We and our affiliates
may use your personal information from time to time in the following
ways ("Purposes"):
- to provide you with the product or service
you requested;
- to identify
your product ownership or use or your entitlement to a service;
- to send you necessary information such as warranty information, product improvement
programs, safety bulletins or recall notices;
- to assess your creditworthiness;
- to extend credit to you;
- to service and collect your account;
- to initiate, maintain and develop our business relationship with you in connection
with offering and servicing of products, services and credit;
- to establish your eligibility for special offers and discounts;
- to monitor your purchasing history so we can understand your preferences for
products and services;
- to comply with applicable law; and
- for promotional purposes, for which we may use (but will not disclose)
your personal information to promote and market additional goods,
services and special offers from us, our affiliates and/or suppliers
(namely, agricultural, commercial and consumer, and construction
and forestry suppliers, insurance providers and other third party
suppliers), including by means of direct marketing. Examples of
these materials include company magazines such as The Furrow and
Homestead magazines, catalogues, product videos, brochures, invitations
to special events, special offers, and parts and service announcements.
We may also disclose your non-sensitive personal information (e.g.,
name and mailing address) to suppliers so that they can send you
promotional materials directly. You may withhold consent to the
use of your personal information for promotional purposes by us
or suppliers, or both (see "Promotional
Opt Out" below).
We will not disclose your sensitive personal information (e.g., financial
information) to suppliers for promotional purposes without your express
consent (see "Promotional Opt In"
below).
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| What Information
We Collect |
The types of personal information we ask for will depend on the type of
product or service you request. Generally, we collect one or more of
the following types of personal information:
- Information
about you, such as your name, current address, previous address,
the date you moved to your current address, email address, phone
number and product ownership.
- Additionally,
if you apply for credit or have a credit relationship with us, current
and historical account information with us, financial statement
information (including income), social insurance number (on an optional
basis), driver's licence number, date of birth, credit bureau
scores, equipment and the dollar amount being financed.
- If you apply
for credit from us or agree to guarantee the obligations of someone
who does, we also collect credit information about you and may obtain
property reports about any property which secures your obligations
to us.
- If we finance
your insurance premiums, information about what is being insured,
proof of insurance and your income and occupation.
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| What
Rights Do We Have To Disclose Personal Information |
We
and our affiliates, in carrying out the Purposes, may disclose and collect
your personal information to and from dealers and merchants (such as
John Deere, Timberjack and Hitachi dealers and AgLine merchants) and
the above-mentioned suppliers, and, in assessing your creditworthiness
and extending credit to you, and may disclose and collect your personal
information to and from credit reporting agencies, credit bureaus, financial
institutions, your employer, and other creditors and entities that you
have identified on your credit application form.
As described above, with your consent we and our affiliates
may disclose your personal information to suppliers so that they may
market goods, services and special offers to you. You may elect not
to receive such promotional material (see "Promotional Opt Out"
below).
At your option, you may also elect to consent to our
disclosure of your personal financial information to suppliers so
they can promote and market additional goods, services and special
offers to you. You must grant your consent if you wish to receive
such promotional material (see "Promotional Opt In" below).
Depending on the product or service provided to you,
we and our affiliates may transfer your personal information to our
service providers (which may be located throughout North America)
so they may fulfil the Purposes on our behalf. This is on a confidential
basis and may include, for example, our parent company in the United
States of America, organizations that provide information storage
services, mailing houses, property appraisers, loyalty program service
providers, and debt collectors.
Additionally, we and our affiliates will disclose
personal information if we are required by law to do so or if the
law allows us to do so. For example, we may have reporting requirements
to the Canada Customs and Revenue Agency that may include your personal
information, or we may be required to give your account or finance
details to a court if we are ordered to do so.
We and our affiliates may also disclose personal information
in connection with an assignment of your agreement and your account
to third parties, who in turn will also have a right of further assignment.
These third parties may collect, use and disclose personal information
to service and collect your account and to give effect to the assignment
of your agreement and account to them.
At your option, you may also elect to consent to our
disclosure of personal financial information to third party financial
institutions who have requested credit references about you. You must
grant your consent if you wish to allow us to provide credit references
about you (see "Credit Reference Opt
In" below).
Lastly, we reserve the right to disclose and/or transfer
personal information to a third party in the event of a proposed or
actual purchase, sale, lease, merger or amalgamation or any other
type of acquisition, disposal or financing of all or any portion of
our businesses in order for you to continue to receive the same products
and services from such third party.
We may at other times give you more details about
our disclosure practices in relation to specific products or services
on the forms we use to collect your personal information. At that
time we will seek your consent as appropriate.
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| Use Of Internet
"Cookies" |
|
We
and our affiliates may use Internet "cookies" in our Internet
applications. "Cookies" are small text files that recognize
repeat visitors and track their visits to a website. When cookies
are used they do not contain any confidential or personal information
unless they are properly encrypted to prevent the compromise of such
information.
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| How
We Protect The Security Of Your Information |
We take reasonable steps to protect your personal information from
misuse, loss, unauthorized access, modification or disclosure.
We have physical, electronic and procedural safeguards to protect
your personal information in our possession. For example, your personal
information is stored in secured office premises and/or in electronic
databases requiring logins and passwords for access. Access to information
stored electronically is restricted to staff whose job purpose requires
access and such staffing is periodically reviewed. We require all
staff to maintain the confidentiality of customer information, and
have training programs in place to educate staff about our privacy
policies and practices.
Any visitor, for any purpose, to any part of our premises in which
customer information is kept is required to register with a security
desk or be accompanied by a member of staff while on the premises.
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| How
Long We Retain Your Information |
We will retain
your personal information only until the expiry of the later of the
following:
(a) to fulfill the identified Purposes for which your information was
collected;
(b) to comply with our obligations under any applicable legislation;
and
(c) to allow you to exhaust any recourse you may have against us for
a decision we make that is based
on such personal information.
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| Changes
To Our Privacy Statement |
| We
may amend this privacy statement from time to time, and you may obtain
an up-to-date version by visiting www.JohnDeereCanadaPrivacy.ca
or by calling 1-800-321-3766 and requesting a copy.
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| What Are Your
Rights? |
|
You are not obligated to give us any personal information which we may
request in our transactions with you. However, certain personal information
may be required, to process an application to provide you a product
or service, fulfill your request, provide you with credit or provide
you with an appropriate level of service. Accordingly, the provision
of some personal information is mandatory if you wish to do business
with us.
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| Promotional Opt Out |
If you do not want the benefit of receiving promotional information or
special offers about goods and services (which may be supplied by
us or our affiliates) which we think may be of interest or value to
you, then please tell us. You can opt out at the time your information
is collected or anytime afterwards. If you want to withdraw your consent
after the information has been collected, you can either write to
us at the address below or call us at 1-800-321-3766.
Additionally,
if you do not want us to provide your non-sensitive personal information
to suppliers for promotional purposes, you may advise us at the time
your personal information is collected or alternately at anytime afterwards
by writing to us or calling us.
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|
Promotional Opt In |
| If you want us to disclose your personal financial information to suppliers
in order to take advantage of their promotional information, you can
let us know at the time you enter into the agreement, or by writing
to us or calling us.
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| Credit Reference
Opt In |
|
If
you want us to disclose your personal financial information to third
party financial institutions in response to requests to credit references
about you, you can let us know at the time you enter into the agreement,
or by writing to us or calling us.
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| Access To Your Information |
You
can request access at any time to the personal information in your
file. We will process your request within a reasonable time, usually
30 days for a straightforward request. More time may be needed, depending
on the nature and details of your request.
There is no fee for requesting access to your personal information, however
we may charge you the reasonable cost of processing and producing
the results of your request (for example, reasonable photocopying
costs and, depending on the level of access required, reasonable administrative
costs). If we refuse you access to your personal information, we will
tell you the reason why.
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| Correction Of Information |
We try to ensure that information we hold about you which we collect,
use or disclose is accurate, complete and up to date. However, if
you believe that the personal information we have about you is not
complete or accurate, you may notify us of the deficiency and request
a correction. We will deal with your request within a reasonable time.
We will advise you of the details of the procedures we have established
to deal with such requests.
If we
agree with your request to change your personal information, we will
update your file accordingly. Further, we will also notify organizations
to whom we have disclosed such information of the correction as required
by applicable law. If we disagree with your request to change your
information, we will attach a statement to that information noting
that you consider it is not accurate, complete or up to date, and
the reasons why.
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| Contacting Us |
| We
have appointed the following Chief Privacy Officers to oversee our privacy
policy and practices. If you have any questions, concerns or complaints,
please contact us at: |
For John Deere Limited and all affiliates other than John Deere Credit:
Chief Privacy Officer
John Deere Limited
P.O. Box 1000
Grimsby, Ontario, L3M 4H5
Phone: 1-905-945-9281
Fax: 1-905-945-7311 |
|
For John Deere Credit:
Chief Privacy Officer
John Deere Credit Inc.
Suite 401, 1001 Champlain Avenue
Burlington, Ontario L7L 5Z4
Phone: 1-800-321-3766
Fax: 1-888-446-1890 |
| We will try to answer any questions you may have, correct any error on
our part or resolve any complaint that you may have about our information
handling practices. |
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