Save time and money while eliminating technician travel time by utilizing remote two-way data flow from the dealership to the jobsite and from the jobsite to dealership.
Dealer investigates high tire temperature alert using JDLink™ Dashboard and discovers the front right and middle right tires both have low pressure and high temperature.
Dealer confirms via remote diagnostics connection that overall machine health is fine and instructs customer to correct tire pressure.
Result: Dealer detects improper machine condition with the potential to cause premature tire wear and expensive downtime — all without a technician trip to the jobsite.
Dealer receives high engine oil soot load alert and learns that machine is actively working by checking utilization in the JDLink Dashboard.
Dealer views engine-misfire reading via remote diagnostics connection and matches symptoms with a service bulletin identifying an update. Dealer deploys an Electronic Control Unit (ECU) payload via remote programming to update software and resolve problem.
Result: Dealer prevents downtime by correctly diagnosing and repairing the problem remotely.
Dealer receives an alert that indicates the motor grader has derated due to an Exhaust Gas Recirculation (EGR) fault code.
Dealer collects EGR flow-sensor reading via remote diagnostics confirming that the sensor has failed. Technician arrives with a new sensor in hand for onsite repair.
Result: Dealer diagnoses problem remotely and sends a technician to the jobsite with the correct part for quick repair, avoiding an initial trip for diagnosing the problem.
