Contact PowerPlan™

We want to make sure it's easy for you to talk with us – after all, that's how we build long-term relationships based on trust. Please use a communications method that suits you to contact John Deere Financial and we will respond promptly.

Man using his phone standing next to his pickup truck

For questions or inquiries about your PowerPlan account or for information about our products and services, choose one of the links below. 

Send Us an Email
Contact Your Local Dealer

Telephone Numbers and Addresses:

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Customer Service

For questions concerning customer account, balance and payment information.

Phone: 800-634-9661
Hours: 7:30 a.m. - 5:00 p.m. (CST), Monday - Friday; Closed, Saturday
FAX: 309-749-0718
Interactive Voice Response: 800-634-9661, Available 24 hours a day

 

Collection Department

For questions concerning past due payments.

Phone: 800-325-7790
Hours: 7:00 a.m. - 4:30 p.m. (CST), Monday - Friday     

Payment Addresses - Balance Forward (Revolving) Accounts

*Mailing Address:
For zip codes with the beginning three numbers of:

*Mailing Address:
For zip codes with the beginning three numbers of:

004-012
036-037
050-054
056-059
068-293
295-319
330-333
335-342
346
370-374

376-379
384-385
398-588
630-668
680-693
808-815
832-864
889-982
986-999

013-035
038-049
055
060-067
294
320-329
334
344
347-369
375

380-383
386-397
590-599
600-629
669-679
700-807
816-831
865-885
983-985

Mail payment to:
PowerPlan
P.O. Box 4450
Carol Stream, IL 60197-4450

Overnight Address:
PowerPlan
Bank One Regional Lockbox
2500 Westfield Dr.
IL I-6030
John Deere Lockbox #4450
Elgin, IL 60123

Mail payment to:
PowerPlan
P.O. Box 650215
Dallas, TX 75265-0215

Default Address:
(For customers unsure of
which address to use.)
PowerPlan
P.O. Box 4450
Carol Stream, IL 60197-4450

*Having two mailing addresses for Balance Forward accounts provides faster delivery times. Include your PowerPlan account number on all payments and correspondence.

Payment Addresses - Open Item Billing (Pay by Invoice) Accounts

Mailing Address:
PowerPlan OIB
21310 Network Place
Chicago, IL 60673-1213

Overnight Address:
PowerPlan OIB
ATTN: 21310
PowerPlan
JP Morgan
131 S. Dearborn-6th floor
Chicago, IL 60603

Correspondence Addresses

Street Address:
PowerPlan
8402 Excelsior Drive
Madison, WI 53717-1909

Business Mailing Address:
PowerPlan
P.O. Box 5328
Madison, WI 53705-0328

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