We know uptime is critically important to you. It's also important to us and our dealers.
From Do-It-Yourself tractor repairs to connected dealer support, we're committed to keeping your machines up and running when you need them most.
We also know you want to service and repair your own equipment in your own shop, and on your own time. That's why Deere makes it easy for you to work on your machine’s parts and systems.
Delivering Enhanced Customer Self-Repair Solutions
We are excited to announce that John Deere customers in the U.S. can now complete secure software updates directly to controllers on compatible 4G-connected equipment. Using their existing John Deere Operations Center™ account and the Equipment Mobile App, this enhanced solution will enable John Deere customers to complete software updates that can include enhancements and general improvements to generate a better equipment experience. To see just how easy this feature is to use, check out the video below.
John Deere Equipment Mobile New for Equipment Mobile. Remotely download secure software updates to embedded controllers...on compatible 4G MTG connected John Deere equipment. Download Equipment Mobile for iPhone and Android. Log into your John Deere Account. Select 4G MTG connected equipment to update. Look for "Software Updates" option within the resources tab. Select controllers to update... or select "Update All." Remotely check status of the installation. Confirm Update... then return to the equipment list. Want to update other equipment? Simply select them here. John Deere Equipment Mobile.. Download today
John Deere remains committed to developing additional solutions that support and enhance customer's ability to safely and securely repair their own equipment, including reprogramming capabilities for compatible equipment and solutions for non-connected machines.
Expanding Access to Self-Repair Resources
The diagnostic service tool, Customer Service ADVISOR, is now available from John Deere directly to customers and independent repair shops through JohnDeereStore.com. The tool will continue to be available through John Deere dealerships.
AFBF and John Deere Memorandum of Understanding
Today's Modern Tractors
Our equipment doesn't fit in your pocket like a cell phone or come with a handful of components. Our combines can weigh more than 15 tons and are manufactured with over 18,500 parts.
The same software that drives improved productivity, efficiency, and sustainability, also controls important safety and environmental features. That's why we don't support customers modifying embedded software in our equipment. Doing so creates risks related to safe operation of the machine, emissions compliance, engine performance, data security, warranty validation, and resale value.
Safety First
Your well-being and that of our employees and technicians is of utmost importance. Modifying the software of heavy machinery could override safety controls and put people at risk. Operating and maintaining our equipment to the base engineering standards helps keep everyone safe.
The Most Responsive Dealer Network in the Industry
Nobody cares more about keeping your equipment up and running than you and John Deere dealers. With a complete inventory of genuine John Deere parts, highly trained service technicians, and a thorough understanding of your business, John Deere dealers are committed to meeting and exceeding your equipment and support needs.
Plus, they’re the most connected dealer network in the industry. Trained, knowledgeable technicians stand ready to support you when it matters most. Additionally, remote tools such as Expert Alerts and Service Advisor Remote allow technicians and farmers to identify and address issues before they impact your operations.
Our success comes only when we help you leap forward. For additional questions on ownership and repair resources, contact your local John Deere dealer.
Environmental Responsibility
Maintaining software equipment and operating it the way it was designed helps protect the environment and ensure your farming operations meet critical and required environmental standards.
Tools & Resources To Keep You Running
Equipment Mobile
See how to use Equipment Mobile to remotely download secure software updates straight to the embedded controllers on compatible 4G MTG-connected equipment.
Customer Service ADVISOR™
Connect to your tractor with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations — all on your own in the shop or in the field.
Operator, Diagnostic, and Technical Manuals
Digital database of do-it-yourself instructions. Everything you need to resolve equipment issues on your own. All Ag & Turf equipment operator manuals are now free and ready to download.
Access to Thousands of Parts
Access to thousands of replacement and maintenance parts for all makes and ages of machines — at any budget. PARTS OnSite™ even provides an inventory of parts where you need them most — in your very own shop.
Digital Tools
Reference hour-interval maintenance online through your Digital Tools portal.
Routine Maintenance Guide & Tool Box
Reference decal for routine maintenance before everyday operation with the tools you need to complete the task, secured and stored right on your tractor.
Expert Alerts
Expert Alerts is a proactive monitoring system that can be set up with your dealer. This allows technicians to diagnose issues remotely and fix them at a convenient time for you with minimal disruption to your operation or bottom line.
Service ADVISOR™ Remote
With Service ADVISOR Remote, your dealer can remotely analyze Diagnostic Trouble Codes (DTCs) in near real time to isolate potential issues with your machine. When it's convenient for you, a technician will arrive with the right parts and tools to get you back up and running.
Design with You In Mind
Our design engineers keep user serviceability top-of-mind during product development, crafting the entire machine — including components like the 8R engine — easy to access so serviceability is easier and you get back in the field faster.
There is also a wealth of diagnostic information available at your fingertips with John Deere mobile apps. Tractor Plus allows you to view detailed upcoming maintenance recommendations with quick access to instructions from your Operator's Manual or links to relevant tutorial videos.
Equipment Plus provides operators of Air Seeders, Balers, Cotton Harvesters, Planters, Sprayers and Tillage equipment the ability to optimize their machine through proper machine and monitor setup, as well as maintenance and infield procedures.
Find the app to best fit your equipment needs at the Apple or Android app stores.
Media
A conversation on right to repair with Julian Sanchez, director of emerging technology
Julian Sanchez, director of Emerging Technology
