Enhancing Self-Repair Tools: Customer Service ADVISOR™ Launches in JohnDeereStore.com
Self-repair tool now available to customers and independent repair shops online
Starting today customers and independent repair shops in the U.S. can start purchasing Customer Service ADVISOR™ through JohnDeereStore.com.
The Customer Service ADVISOR service tool is a subscription based digital database of Operator, Diagnostic, and Technical manuals for John Deere Products. It is very similar to Service ADVISOR™ used by our John Deere dealers and technicians with the exception of software updates, remote capabilities, and access to DTAC solutions.
“Today, due to a variety of reasons, more customers are using available tools, resources, and replacement parts John Deere offers to maintain their equipment themselves,” said Denver Caldwell, Director Aftermarket & Customer Support. “Customer Service ADVISOR unlocks deeper system levels insights to allow users with the expertise and desire to tackle more advanced repairs themselves.”
Customer Service ADVISOR has been available through John Deere Construction & Forestry dealerships since 2011, later expanding to other divisions in 2017. Starting today, it is being made available from John Deere directly through JohnDeereStore.com in the form of an online web only or downloaded application subscription depending on customer need. The tool will continue to be available through John Deere dealerships and customers may still visit John Deere dealerships or independent repair shops for repairs.
Capabilities of an Agriculture, Turf, Construction & Forestry, or John Deere Power Systems web only subscription will allow users to:
- Access the digital database of Operator, Diagnostic, and Technical manuals via a laptop or mobile device anytime a user has a Wi-Fi or cellular connection.
Capabilities of an Agriculture, Turf, Construction & Forestry, or John Deere Power Systems downloaded application subscription will allow users to:
- Access the digital database of Operator, Diagnostic, and Technical manuals via a laptop anytime a user has a Wi-Fi or cellular connection.
- With a Customer Service ADVISOR™ downloaded application subscription and capable laptop:
- Access Operator, Diagnostic, and Technical manuals in the absence of a Wi-Fi or cellular connection
- Connect to machines with an Electronic Data Link (EDL)
- Clear and refresh codes
- Take diagnostic readings
- Perform limited calibrations
“Utilizing the extensive capabilities of Customer Service ADVISOR requires training by the customer’s dealer, but having access to new insights and the ability to complete more advanced repairs themselves, gives customers more flexibility to complete them on their own time and allows for a better understanding of their equipment,” Caldwell said.
In 2023, John Deere rolled out an enhanced customer solution that includes a mobile device interface, and the ability to download secure software updates directly to embedded controllers on select John Deere equipment with 4G MTG connections.
The availability of the Customer Service ADVISOR™ tool for customers reinforces Deere’s commitment to customer uptime and repairability.