Connected Support technology
When you buy John Deere equipment, you expect reliability. You also know that problems can happen, and a product is only as good as the support behind it. That’s why John Deere equipment is prepared with technology that senses potential issues and can alert you and your dealer promptly—in the cab or anywhere you are.
John Deere Connected Support is a revolutionary change to support that leverages technology and the connectivity of JDLink™ telematics to prevent downtime and resolve problems faster. These tools decrease downtime by an average of 20 percent, enabling faster responses to unexpected problems and reducing technician trips to your machine. For some issues, unplanned downtime can even be prevented altogether through prediction of the issue.
With your permission, John Deere Connected Support:
- Keeps you running by monitoring machine health and promptly alerting you and your dealer of issues
- Saves time by remotely viewing in-cab displays, reducing trips to the machine
- Reduces or even eliminates technician trips to a machine through remote diagnostic and remote software reprogramming capabilities
- Connects experts with the information needed to respond to downtime faster and prevent it altogether
With more than a decade of experience leveraging connectivity to solve problems, no one else has the experience, tools, and knowledge to keep you running as John Deere and your John Deere dealer can. Connected Support is an in-base feature on all John Deere products with factory- or field-installed JDLink.